Support & data

Get help

Email support@optigram.app after checking troubleshooting. Include location id, bot username, and webhook health. We will send a first response within 24 hours. Public pages: support, privacy, terms.

Uninstall (deletes this location)

Uninstall Optigram from the GHL Marketplace for that location, or cancel the location’s Marketplace subscription. Optigram removes the Telegram webhook and deletes mappings, encrypted tokens, opt-in tokens, and delivery-metadata log rows for that location. Optigram does not store messages or conversations between users — those live in Telegram and the GoHighLevel inbox. Reinstalling OAuth creates a new install — previous mappings are not restored.

Delete stored data

Agencies and sub-account operators decide when stored data is deleted. In the dashboard, Delete data (confirm the location id) runs the same purge as uninstall. You can also email support@optigram.app from an address tied to the agency or location and name the GHL location id.

Deleting a contact in GoHighLevel removes that contact’s Telegram mapping, related log rows, and unused opt-in tokens.

This matches the privacy policy. We do not claim HIPAA certification.